Politica de rambursare

We offer a 12-month warranty or 30-day durability guarantee on all our products. If goods are expressly offered and sold by Liquisto Technologies GmbH with a durability guarantee or Liquisto warranty (as specified in the item description on the sales platforms of Liquisto Technologies GmbH or by separate written agreement), the following conditions shall apply:

1. The durability guarantee begins with the transfer of the goods to the buyer, it is limited to 30 days. Complaints must be made to Liquisto Technologies GmbH in writing without delay. After expiration of the 30-day period, the assertion of durability guarantee claims is excluded. The receipt of the written notification by Liquisto Technologies GmbH shall be decisive for compliance with the time limit.

2. The Liquisto warranty begins with the delivery of the goods to the buyer and is limited to 12 months from the delivery date. Complaints must be made to Liquisto Technologies GmbH in writing without delay. After expiration of the warranty period, the assertion of warranty claims is excluded. The receipt of the written notification by Liquisto Technologies GmbH shall be decisive for compliance with the time limit.

3. In the event of a warranty claim, we shall, at our discretion, either repair the defect or deliver replacement goods. Replaced parts shall become our property. If repair or replacement does not succeed within a reasonable period of time, the buyer may return the goods at his own expense after consultation with Liquisto Technologies GmbH. He will be refunded the purchase price. Goods returned without consultation with Liquisto Technologies GmbH will not be accepted. Further claims under this warranty are excluded. In particular, IN NO EVENT SHALL LIQUISTO TECHNOLOGIES GMBH BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE including, but not limited to, damages resulting from loss of profit or revenue, recall costs, claims for service interruptions or failure to supply downtime, testing, installation or removal costs, costs of substitute products, property damage, personal injury, death or legal expenses. Customer's recovery from Liquisto Technologies GmbH for any claim shall not exceed the purchase price paid by Customer for the goods, irrespective of the nature of the claim.

4. No warranty shall be assumed if the durability has been impaired by failure to follow the manufacturer's operating or maintenance instructions, if modifications have been made to the products or parts have been replaced, if consumables have been used that do not comply with the original specifications, or if the durability has been impaired by otherwise improper use, wear and tear, or by external influences. Likewise, damage that has occurred in transit is not covered by the durability guarantee nor the Liquisto warranty.

A right of cancellation exists only for consumers. Please note that our offers are directed exclusively to commercial customers. Consequently, there is no right of cancellation for a purchase. Commercial customers are natural or legal persons or partnerships who are acting in a commercial capacity when concluding a legal transaction. Further details, including the formation of the contract, can be found in our terms and conditions.